Fequently asked questions
MedKitDoc is a telemedicine 2.0 provider, i.e. in addition to the
video consultation, the patient’s health data is collected with medical
devices and transmitted live to the doctor via an app.
But more importantly, behind the name is a dedicated and motivated team of medical specialists, economists, in-house
corporate lawyers and software developers. They all have the
aim to bring patients and their therapists together, even over long distances, and thereby revolutionizing the healthcare market.
We place particularly high value on the security of our patients’ data. With end-to-end encrypted video calls as well as DSGVO and MDD compliance, MedKitDoc meets the highest security standards in Germany. You can find out more about this in the data protection FAQ.
The certified devices in the MedKit may be used for examination of children from the age of 8. It is important to note that children must be accompanied by a parent or guardian during the entire treatment.
If you would like to give us feedback or have suggestions for improvement, please feel free to email us directly at firstname.lastname@example.org. We are very much looking forward to your suggestions.
The app works on the following devices:
- Apple iPhone, which can run Apple iOS 12 or later.
- Apple iPad, which can run iPadOS 12 or highero
- Android device, which can run Android 8.1 or higher
Once a doctor has confirmed your appointment request, you will receive a notification on your mobile device. When you click on it, the app opens and you can accept the appointment set by the doctor for a precise time period.
The devices in the MedKit have been selected so that the highest possible number of remote diagnoses can be made with them. These diagnoses cover a large part of the most common causes of consultations with the general practitioner. The following devices are therefore included in the MedKit:
- Digital stethoscope
- Digital blood pressure monitor
- CheckMe Pro included:
- Infrared thermometer
- Pulse oximeter
- Electrocardiogram (ECG)
For care providers
All you need is a good internet connection and an internet-enabled smartphone or tablet on which you can download the MedKitDoc app. Upon request, we will also be happy to send you an iPad. The MedKit comes with a detailed application description and you will also be informed again by the respective doctor about the correct use at each consultation. So you do not need any additional technical knowledge.
Every nurse who will work with the MedKit receives extensive training from us beforehand. They learn not only how to use the equipment correctly, but also how to use the app, including creating patients and making appointments.
In addition, the physicians are available to answer questions during each consultation.
If your patients are privately insured, prescriptions will still be sent to you by mail for data protection reasons. As soon as the telematics infrastructure is further expanded in Germany – probably from 01.01.2022 – we will also be able to send you the prescriptions and certificates electronically. If your patients have statutory health insurance and their doctor or internist is in the MedKitDoc network, you can pick up the prescriptions at the local doctor’s office. In exceptional cases, the doctor can also send you the documents and certificates. Please discuss this with him or her. If your patients have statutory insurance and you use the services of another specialist, then unfortunately we can currently only issue private prescriptions. These will be sent to you by mail for data protection reasons.
To do so, please contact us by mail at email@example.com. After your request, we will contact you and delete the corresponding account. Of course, we comply with the retention period of medical documentation according to §630f BGB (German Civil Code) and keep the digital patient file for a period of ten years after completion of treatment.
For doctors with a practice
You have the possibility to digitize your home visits with the help of MedKitDoc. Thanks to our solution, you no longer need to be on-site with all patients, but can send your MFA or VERAH to many of your home visits. This saves you valuable time and allows you to treat more patients. At the same time, you can guarantee them a high quality of care and save yourself the travel costs. In addition, you can generate extra income during off-peak hours or on weekends or holidays by treating patients from all over Germany via the MedKitDoc platform.
You can write a doctors’ letter in the app and provide it to the patient immediately after the consultation. For privately insured patients, the prescriptions and certificates of incapacity for work must still be sent by mail or picked up at the practice for data protection reasons. For patients with statutory insurance, it is unfortunately only possible to issue private prescriptions and send them by mail. Unfortunately, we cannot certify sick leaves.
For Freelance Doctors
As a freelancer, you will earn a set hourly wage, based on the on-call rates for physicians
In general, MedKitDoc allows you to treat all patients from all over Germany, which are registered with MedKitDoc.
Billing is done via MedKitDoc. We take care of all the bureaucracy, you take care of your patients.
Feel free to contact us via our contact form